Operations and Maintenance
Our comprehensive Operations and Maintenance (O&M) services are designed to ensure the continuous, secure, and efficient performance of your critical systems and infrastructure. We offer end-to-end support that aligns technology, processes, and people to deliver reliability, resilience, and long-term value.
Service Management
Our IT operations are structured around key ITIL practices, including Incident Management and Problem Management to swiftly address disruptions and identify root causes. Change Management ensures controlled updates, while Request Fulfillment handles user needs efficiently. The Service Desk and Support team, guided by defined Escalation Procedures, ensures timely resolution and service continuity.
Infrastructure Management
Our IT operations encompass end-to-end Hardware and Software Management, along with robust Network Management to ensure connectivity and stability. We maintain Cloud Infrastructure Monitoring where applicable, and enforce strict Backup and Recovery protocols. Patch and Version Control processes keep all systems secure and up to date.
Maintenance and Updates
Our operations include regular Preventive Maintenance and timely Software Updates and Upgrades to ensure system reliability and performance. We perform ongoing Database Maintenance and manage comprehensive Backup routines. Periodic Disaster Recovery (DR) Testing validates our readiness for unforeseen events and ensures business continuity.
Service Level Agreements (SLA) and Compliance
We ensure strict adherence to SLA Monitoring and Reporting to meet service commitments and maintain transparency. Compliance with regulatory standards such as HIPAA and GDPR is integral to our operations, supported by regular Audit and Compliance Reporting. We also uphold all Legal and Contractual Obligations to protect stakeholders and maintain trust.
Vendor and Third-party Management
We actively manage third-party vendors and service providers to ensure alignment with business objectives and service quality. This includes oversight of Vendor Contracts and SLAs, effective Supplier Relationship Management, and strategic Contract Renewal and Negotiations to maximize value and performance.
Monitoring and Reporting
We utilize comprehensive system monitoring—both real-time and historical—to track performance metrics and KPIs, ensuring optimal service delivery. Regular health checks, alerts, and detailed reporting on availability, uptime, and incidents support proactive management. In-depth Root Cause Analysis (RCA) is conducted to prevent recurrence of critical issues.
Security Management
We implement continuous Security Monitoring and Incident Response to swiftly detect and mitigate threats. Our practices include regular Vulnerability Scanning and Remediation, strict Access Control and Authentication Management, and thorough Security Audits with Compliance Reporting. Data Protection and Encryption protocols safeguard sensitive information across all systems.
Capacity and Performance Management
We conduct proactive Capacity Planning and Forecasting to anticipate growth and ensure infrastructure readiness. Load Balancing and Resource Optimization are implemented to maintain high availability and efficiency. Continuous Performance Tuning and Scaling enable us to meet evolving demands without compromising service quality.
Documentation and Knowledge Management
We maintain comprehensive System Documentation and up-to-date Standard Operating Procedures (SOPs) to guide consistent operations. A well-organized Knowledge Base supports troubleshooting and user self-service through FAQs. Our Configuration Management Database (CMDB) ensures accurate tracking of system assets and relationships.
Disaster Recovery and Business Continuity
Our IT strategy includes robust Disaster Recovery (DR) Planning and Execution to ensure rapid recovery from disruptions. Business Continuity Management (BCM) is integrated to maintain essential operations, supported by a solid Backup and Redundancy Strategy that safeguards critical data and systems.
Continuous Improvement
After each incident, we conduct Post-Incident Reviews (PIR) to analyze the root cause and identify areas for improvement. Lessons Learned from these reviews drive continuous Process Improvements, and a strong Feedback Loop ensures that customer satisfaction remains a priority in enhancing our services.
Expertise & Innovation
Tailored Solutions
Global Reach
24/7 Support
Proven Track Record
End-to-End Services
- info@probbits.com
- C501 ASBL LAKESI KHAJAGUDA, GACHIBOWLI, RAJENDRA NAGAR, KOKAPET, 500075
Who we are.
Probbits is your trusted partner for technical services, dedicated to driving digital transformation and innovation. Our comprehensive range of services and expertise ensures that we can meet the diverse needs of our clients, delivering exceptional results every time.
What we do.
We offer managed IT services and cybersecurity services to help organizatins reduce cost and downtime, while increasing efficiency and protection valuable assets from a wide array of threats.